Merchant Services Dispute Management

A dispute (also known as a chargeback) is a transaction reversal meant to serve as a form of consumer protection. It takes place after a customer disputes a card transaction. Disputes generally occur when a customer believes that the transaction was not authorized or was not satisfied with the product or service provided by the merchant. A dispute can move through many stages that can vary by card brand or type and can be for the full or a partial amount of the transaction. 

When an issuing bank initiates a dispute or if a dispute moves to a new stage, you will be notified in an emailed alert and a case will be created in Business Advantage 360 Disputes Management about the disputed transaction. It is your responsibility to monitor, update, and respond to disputes within the required timelines.

Access Dispute Management

As a business owner or user with full access to your Merchant Services account within Business Advantage 360, you can access Dispute Management to view and respond to disputes or chargebacks.