BroadPOS: Error Messages
Description
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Transaction Error Messages
| Code | Terminal Error Message | Cause/Error |
|---|---|---|
| -1 | Timeout | No activity with the transaction. If idle too long, the transaction will time out. |
| -2 | Connect Error | Network connection is poor or disconnected |
| -3 | Transaction Cancelled | User canceled the transaction |
| -4 | Send Error Code | Terminal send request to the host failed. |
| -5 | Receive error | Receive response from the host failed |
| -6 | No Transaction | Transaction not found. The transaction requested does not exist. |
| -7 | Original Transaction Does Not Exist | Original transaction not found. The message may display during a void or adjust. |
| -8 | Transaction Has Been Voided | The transaction has been voided. Once the transaction has been voided, it cannot be changed. |
| -9 | Transaction Cannot be Voided | The transaction to void does not match the EDC type and trans type or the transaction is a FPS transaction using card swipe. |
| -10 | Host Reject | Host rejected the terminal request. Check whether your request is valid and what the response from the host says. |
| -11 | Terminal Not Signed In, First Do POS Sign In | |
| -12 | Transaction Number Exceeded, Please Settle Now | |
| -13 | Transaction Number Exceeded, Please Settle Later | |
| -14 | No Free Space, Please Settle Now | |
| -15 | Unsupported Transaction | The original transaction does not support adjust or the original transaction is not an AUTH. POSTAUTH not allowed. |
| -16 | Cannot Match the Original Card Number | The original transaction PAN is not the same as the PAN submitted. Void or Return not allowed. |
| -17 | Wrong Supervisor Password | The password entered is wrong. |
| -18 | Parameter Error | The parameter loaded from PAXStore cannot be used. Confirm settings. |
| -19 | Last Batch Attempt Failed, Please Settle to Continue | Last Batch close attempt failed. (NOT USED) |
| -20 | Amount Too Large | The amount input is too high and is out of limit. |
| -21 | Host Approval, Card Denied, Please Contact Issuer | Host approved the transaction, but the EMV card denied. Contact card issuer. |
| -22 | Unused - Reserved for Future Use | |
| -23 | Tip Adjust Not Supported | Transaction does not support tip adjust. |
| -24 | TWK Key Inject Length Not Valid | TWK key inject length not valid (NOT USED) |
| -25 | Invalid Account | The card is invalid. Please check card type. |
| -26 | Card Expired | The card is expired. |
| -27 | No Support | This is not an error. It just tells the program that it can continue. |
| -28 | Get Info From Host Failed | |
| -29 | Duplicate Transaction | You may use same card, same amount and other same info to do transaction again. |
| -30 | Transaction Declined | The transaction is declined by the host. Please make sure your transaction is valid. |
| -31 | No response from server. Check terminal network settings, network status, host URL, host server status. | |
| -32 | General Error | Unknown Error |
| -33 | Total Amount Error | Amount number format wrong. |
| -34 | Duplicate Invoice | The invoice number is already used. |
| -35 | Card Type Not Supported | Card type is not supported. |
| -36 | Enter PIN Canceled | User canceled PIN entry. |
| -37 | Network Unavailable | Check network status, terminal network configuration. |
| -38 | Please Inject Key | Terminal requires key injection. |
| -39 | Secure Card Error | The secure card input times have been exceeded. |
| -40 | Invoice Can Not Be Zero | Do not enter 0 for invoice number. |
| -41 | Unused - Reserved for Future Use | |
-42 | Split Tender Not Supported | |
| -43 | Mismatch EDC Type | |
| -44 | Upload Failed | Transaction upload failed. See other prompt message for detail. |
| -45 | Chip Card Read Error | Error in reading chip card information when the card is inserted. |
| -46 | Fallback to Swipe not Allowed | |
| -47 | Already Completed | |
| -48 | Upload Completed | |
| -49 | Batch Close Failed | |
| -50 | Account Mismatch | |
| -51 | Not Supported in SAF Offline Mode | |
| -52 | SAF Transaction Count Exceeded | |
| -53 | Too Many Cards Present | |
| -54 | RF Closed or Not Open | |
| -55 | SAF Trans. is Uploading, Please Wait | |
| -56 | Auto Batch is Running, Please Wait | |
| -57 | Track Invalid | |
| -58 | Cannot Void | |
| -59 | Chip Malfunction | |
| -60 | ADJUST NOT ALLOWED | |
| -61 | ADJUST BY REF.# NOT SUPPORTED | |
| -62 | VOID BY REF.# NOT SUPPORTED | |
| -63 | ME Mode Not Support | |
| -64 | Invalid Card Type | |
| -65 | Total AMT Exceeded | |
| -66 | OVER CARDTYPE TOTAL AMT | |
| -67 | TIP NOT ALLOWED | |
| -68 | CASH BACK NOT ALLOWED | |
| -69 | MERCHANT FEE NOT ALLOWED | |
| -70 | No Entry Allowed | |
| -71 | Tax Exceed AMT | |
| -72 | TRANS. DISABLED | |
| -73 | UPLOAD S&F FAILED | |
| -74 | Card Type Max Amount Exceeded | |
| -75 | CASH BACK NOT ALLOWED | |
| -76 | The V-Code Length is Wrong | |
| -78 | CAN NOT BYPASS | |
| -79 | Orig. Ref. Number is Invalid | |
| -80 | Cash discount exceeds amount | |
| -81 | Manual Entry Disabled | |
| -82 | CANNOT REVERSE TRANSACTION | |
| -83 | PLZ VOID ADDTIP | |
| -84 | Not Supported in SAF Offline Mode | |
| -85 | POSTAUTH BY REF.# NOT SUPPORTED | |
| -86 | INCREMENTAL BY REF.# NOT SUPPORTED | |
| -87 | Credit Only, Try Another Tender | |
| -88 | Debit Only, Try Another Tender |
EMV Error Messages
| Code | Terminal Error Message | Cause/Error |
|---|---|---|
| 1 | Chip Malfunction | IC card reset failed |
| 2 | Chip Read Error | IC card command failed |
| 3 | Chip Blocked | IC card blocked |
| 4 | Chip Error | Return code of IC card command is error |
| 5 | Chip Blocked | EMV application is blocked |
| 6 | Chip Not Accepted Chip Not Accept | No matching EMV application in the IC card |
| 7 | User Abort | User canceled current operation or transaction |
| 8 | User Timeout | User's operation timed out |
| 9 | Data Error | IC card data error |
| 10 | Chip Not Accepted Chip Not Accept | Transaction is not accepted |
| 11 | Chip Reject | Transaction should be declined by devices according to spec. |
| 12 | CAPK Expired | CAPK Key Expired |
| 13 | PIN Pad Error | There's no PIN pad or PIN pad can't be used |
| 14 | PIN Pad Error | There's no PIN pad or PIN pad can't be used |
| 15 | General Error | Sum of Key Verify is incorrect |
| 16 | General Error | Unable to find Appointed Data Element |
| 17 | General Error | There is no data in the appointed Data Element |
| 18 | General Error | Memory is overflow |
| 19 | General Error | No transaction log present |
| 20 | General Error | Appointed log does not exist |
| 21 | General Error | Appointed label does not exist in current log record |
| 22 | Chip Error | Receive returned status code of 6985 in GPO response |
| 23 | Tap Not Accepted | Prompt for card entry method other than contactless |
| 24 | General Error | EMV file error |
| 25 | Tap Terminated | Must terminate the transaction |
| 26 | Tap General Error | Contactless failed. |
| 27 | TAp Decline | Transaction should be declined by devices according to spec. |
| 28 | Tap Not Accepted | Try another card (DPAS new) |
| 29 | Param Error | Parameter error = EMV_PARAM_ERR |
| 30 | Param Error | EMV Parameter error |
| 31 | Tap General Error | Internaltional transaction (for Visa AP PayWave LEvel2 IC Card use) |
| 32 | Tap General Error TapGeneralErr | Wave2 DDA response TLV format error |
| 33 | Tap General Error TapGeneralErr | US card(for VISA AP PayWave L2 IC card use) |
| 34 | Tap General Error TapGeneralErr | Need to use IC card for the transaction(for VISA PayWave IC card use) |
| 35 | Tap General Error TapGeneralErr | Need to redo the EMV Application Select. |
| 36 | Card Expired | Contactless IC card has expired |
| 37 | Tap General Error | No application is supported (Select PPSE error) |
| 38 | Tap General Error | Contactless PBOC |
| 39 | Tap CVM Fail | CVM result in decline for AE |
| 40 | See Phone | Command response with 6986 |
| 41 | Tap General Error | The last read record command error. |
| 42 | Tap General Error | Wrong order API calls. |
| 43 | PIN Pad Timeout | PED Timeout |
| 44 | PIN Pad Failure | PED Failure |
| 45 | 105-Declined | Contactless offline declined |
| 46 | 108-Too many cards present | Too many cards present. |
| 47 | CLSS ERROR | General contactless error |