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Essentials: How to require PIN entry

October 7, 2025

Description

Prompt employees to enter a PIN to start a new ticket

What's in this article?

Require PIN Entry is an optional feature that you can enable if you have multiple employees sharing a POS device and you want to ensure that all POS activity is tracked by distinct user.

When this feature is turned to on, each time the system displays the Ticket screen, the employee will be required to enter their 4-digit PIN in order to start a new ticket or to access any of the functions. Each time the employee is returned to a new Ticket screen, they will be prompted to enter their PIN.

This setting is off by default, but if you want to use this feature:

  1. Open the POS app on your device.
  2. From the Slide Out Menu, tap Settings.
  3. Scroll to the Require PIN entry section and set the ON/OFF toggle to ON. When this feature is on, the POS user will be required to enter their PIN for every transaction.

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